HAVING TROUBLE LOGGING ON?

There are several reasons you may be having trouble logging in the HHA Learning system.

The HHA Learning System is used by health care workers all across Australia and has been set up so that learners are able to complete modules and keep a record of their achievements on an ongoing basis. The system also takes into account that some learners may not have an email address or may not have an organisation in which they currently are employed.

If you are having trouble logging in there are several ways you may be able to resolve this for yourself. Please read through each of the sections below to identify what may be causing you difficulties:

1. Are you definitely registered in the most recent HHA system?

In March 2016 HHA introduced a NEW learning management system. If you completed a package before this time then you will need to register again.

If you are NOT registered, please close this page and press the 'REGISTER NOW' button on the login page.

PLEASE remember to provide as much information as possible on registration (including your place of employment/study and your employee/ student number) and please keep a record of the email address you used to register with as this is the only way we are able to contact you through the system.

2. Are you definitely NOT registered (i.e. trying to “register now”) but the HHA system keeps saying you are already registered?

As explained above the HHA System is used by many health care workers all across Australia. If you are definitely not registered but the system keeps saying that you are, then it is likely that someone else in Australia who has the same name as you has already registered. If this is the case, please contact us at hhalearning@austin.org.au stating this and we will assist you with set up.

3. Are you definitely registered with the HHA system but cannot remember your Login ID AND/OR password?

Q: What is my Login ID?

A: If you supplied an email address on your initial registration, then your Login ID is the EMAIL ADDRESS that you registered with,
OR if you didn’t supply an email on registration your Login ID is likely to follow the following conventions:
firstname.lastname eg. john.smith
OR
firstname_lastname eg. john_smith

Your Login ID is not your hospital login/employee number or anything you use in a local computer system.

Login details would have been emailed to you upon registration (if you supplied a valid email address). The email will be from notifications@southrock.com. Please check your junk/spam folder for your login details as HHA emails are sometimes redirected there. If you can't find your login details, use the 'FORGOTTEN LOGIN ID OR PASSWORD' button on the login page.

Q: What is my password?

You were asked to nominate your password when you registered with the system. If you've forgotten your password, please close this information page and press the 'FORGOTTEN LOGIN ID OR PASSWORD' button on the login page.

4. Did you use the forgotten password function, but didn’t receive an email?

PLEASE NOTE: This is the most common issue people have with trying to log in. If you don't receive an email from the system, please check your junk/spam folder. If it is not there it is likely you did not provide an email address when you registered OR the email address you provided is now out of date OR incorrect.

The forgotten password email should arrive in your inbox within ½ hour after using the forgotten password function. If you do not receive it after this time please do the following:

  1. Check your junk and spam folders for the forgotten password email – if found, mark the email as “NOT JUNK”, then follow the prompts to login or change your password.
  2. Try using the forgotten password again, but this time with an alternate email that you may have registered with. For example, you may have entered your work email for the ‘forgotten password’ however when you registered you may have used a personal email address or vice versa.
  3. Are your requesting a ‘forgotten password’ to a Defence email address? If yes, please contact hhalearning@austin.org.au for HHA to reset your profile email to a personal email address as Defence are currently blocking emails from HHA.
  4. If you have tried all of the above steps that are relevant to you, it is likely that you may have missed entering an email into your profile, or you entered your email address incorrectly. In this case you need to contact hhalearning@austin.org.au
    Please include the following information in your message:
    • Your name
    • Contact number/email
    • A detailed description of your question
    • Relevant login details, organisation name, or employee/student number to assist locating you in our system.
    Without this information we may not be able to help you.